FAQ

Q: How do I enter the bonus code/artist of the day…etc

Read the How to Play page.

Q: What was that song by that artist that played at this time?

The currently playing song is always displayed at the top of the page to the right of the Listen Live button. Click the Recently Played to go back in time and check what was playing earlier.

Q: I can’t login to my JACKAHOLICS account. What’s my password?

Are you on the right JACK site? This is 96.9 JACK FM in Vancouver. Use your favorite search engine and type “JACK YOURCITY” If you’re on the right website, read the FAQ and try some of the options provided.

Q: Item ______ sold out in the Jackaholics Store and I really, really wanted it.

Sorry, we have a limited number of items available for “purchase” in the Jackaholics store. We never know how long an item will sell out. It’s all based on the number of items available and the demand for the product.

Q: Why didn’t I receive the newsletter?

Newsletters are e-mailed to everybody who has opted in. If you can’t find it in your inbox, check your junk/spam/bulk mail folder. You can add cklg@m2omedia.com to your contacts to ensure continued receipt of our e-mails. We also post the latest newsletter on the welcome page which appears after you login.

Q: I’ve won how can I pick up my prize?

Check our Prize Pickup page for details

Q: How do I text the station?

Refer to your Mobile page for information on texting JACK