Q: What was that song by that artist that played at this time?
The currently playing song is always displayed at the top of the website. Click the time dropdown to go back in time and check what was playing earlier.
Q: I can't login to my JACKAHOLICS account. What's my password?
Are you on the right JACK site? This is 96.9 JACK FM in Vancouver. Use your favourite search engine and type "JACK YOURCITY" If you're on the right website, read the FAQ and try some of the options provided.
Q: How do I enter the bonus code/artist of the day...etc
Q: Item ______ sold out in the Prize Pig Store and I really, really wanted it.
Sorry, we have a limited number of items available for "purchase" in the prize pig store. We're working to make it as fair as possible - rewarding the people who listen and participate the most.
Q: Listen Live(audio streaming)isn't working. I can't hear anything.
Sometimes our streaming provider encounters technical difficulties or internet service providers have glitches(The Internet isn't perfect). Please try the following before reporting that our streaming is broken:
- Wait 10 minutes and try again
- Make sure you have the latest Windows Media Player software(for Windows or for Mac)
- If you're listening at work, check with your IT department to make sure there are no restrictions on your computer.
- Click here and wait for 5 minutes.
- Contact us below(select "website" as the category)
